:root{
  --bg:#0b0d10; --panel:#14171c; --panel2:#1a1e25; --line:#252a33;
  --txt:#e7eaf0; --dim:#98a2b3; --faint:#6b7480;
  --accent:#3b82f6; --ok:#22c55e; --warn:#f59e0b; --bad:#ef4444; --info:#8b5cf6;
  --radius:10px;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--txt);
  font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}
button{font:inherit}

/* ---------- login ---------- */
.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px}
.login-card{width:100%;max-width:380px;background:var(--panel);border:1px solid var(--line);
  border-radius:14px;padding:32px}
.login-card h1{margin:0 0 4px;font-size:20px}
.login-card p.sub{margin:0 0 24px;color:var(--dim);font-size:13px}
label{display:block;font-size:12px;color:var(--dim);margin:14px 0 6px;font-weight:500}
input[type=text],input[type=password],input[type=search],select{
  width:100%;padding:10px 12px;background:var(--bg);border:1px solid var(--line);
  border-radius:8px;color:var(--txt);font:inherit;outline:none}
input:focus,select:focus{border-color:var(--accent)}
.btn{display:inline-block;padding:10px 16px;background:var(--accent);color:#fff;border:none;
  border-radius:8px;cursor:pointer;font-weight:600}
.btn:hover{filter:brightness(1.1)}
.btn.full{width:100%;margin-top:20px}
.btn.ghost{background:transparent;border:1px solid var(--line);color:var(--txt);font-weight:500}
.err{margin-top:14px;padding:10px 12px;background:#3b1214;border:1px solid #7f1d1d;
  border-radius:8px;color:#fca5a5;font-size:13px}
.note{margin-top:14px;padding:10px 12px;background:#1c2a18;border:1px solid #365314;
  border-radius:8px;color:#bef264;font-size:13px}

/* ---------- shell ---------- */
header.top{display:flex;align-items:center;gap:16px;padding:0 20px;height:56px;
  background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.brand{font-weight:700;letter-spacing:-.2px}
.brand small{color:var(--faint);font-weight:400;margin-left:8px;font-size:12px}
.spacer{flex:1}
.who{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--dim)}
.badge{display:inline-block;padding:2px 8px;border-radius:99px;font-size:11px;font-weight:700;
  background:var(--panel2);border:1px solid var(--line);color:var(--txt)}
.badge.AH{background:#1e2a4a;border-color:#2f4a80;color:#93b4ff}
.badge.RL{background:#2a1e4a;border-color:#4a2f80;color:#c4a7ff}
.badge.GQ{background:#1e4a3a;border-color:#2f8060;color:#7fe0b8}
.badge.JK{background:#4a3a1e;border-color:#80602f;color:#ffd493}
.badge.admin{background:#4a1e2a;border-color:#802f4a;color:#ff93b4}

/* Data-freshness chip. The stale state is deliberately loud — a refresh worker
   that has quietly stopped must be impossible to miss (unattended-run
   -reliability §3a, condition 5), and this sits on every page. */
.fresh{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11px;
  font-weight:600;border:1px solid var(--line);background:var(--panel2);cursor:default}
.fresh.ok{color:var(--dim)}
.fresh.stale{background:#4a2a07;border-color:#b45309;color:#fcd34d}

main{max-width:1400px;margin:0 auto;padding:24px 20px 64px}
h2{margin:0 0 4px;font-size:22px}
.sub{color:var(--dim);font-size:13px;margin:0 0 20px}
.crumb{font-size:13px;color:var(--dim);margin-bottom:14px}
.crumb a{color:var(--dim)}

/* ---------- cards ---------- */
.grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));margin-bottom:24px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px}
.card .k{font-size:12px;color:var(--dim);margin-bottom:6px}
.card .v{font-size:26px;font-weight:700;letter-spacing:-.5px}
.card .f{font-size:11px;color:var(--faint);margin-top:4px}

/* ---------- table ---------- */
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}
.panel-head{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.panel-head h3{margin:0;font-size:15px}
table{width:100%;border-collapse:collapse;font-size:13px}
th{text-align:left;padding:10px 14px;color:var(--dim);font-weight:600;font-size:12px;
  background:var(--panel2);border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:10px 14px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:none}
tbody tr:hover{background:var(--panel2)}
.clickable{cursor:pointer}
.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px}
.nowrap{white-space:nowrap}
.dim{color:var(--dim)}
.faint{color:var(--faint)}

.pill{display:inline-block;padding:2px 8px;border-radius:99px;font-size:11px;font-weight:600;
  background:var(--panel2);border:1px solid var(--line);white-space:nowrap}
.pill.COMPLETED{background:#12301f;border-color:#166534;color:#86efac}
.pill.NO_ANSWER{background:#3a2a12;border-color:#78350f;color:#fcd34d}
.pill.FAILED{background:#3b1214;border-color:#7f1d1d;color:#fca5a5}
.pill.BUSY{background:#2a1e4a;border-color:#4a2f80;color:#c4a7ff}
.pill.NOT_CALLED{background:#1a1e25;border-color:#252a33;color:#98a2b3}
.pill.yes{background:#12301f;border-color:#166534;color:#86efac}

.pager{display:flex;align-items:center;gap:10px;padding:12px 16px;border-top:1px solid var(--line);
  font-size:13px;color:var(--dim)}
.pager button{padding:6px 12px;background:var(--panel2);border:1px solid var(--line);
  border-radius:6px;color:var(--txt);cursor:pointer}
.pager button:disabled{opacity:.4;cursor:default}

.empty{padding:44px 20px;text-align:center;color:var(--dim)}

/* ---------- lead detail ---------- */
.cols{display:grid;gap:16px;grid-template-columns:340px 1fr;align-items:start}
@media(max-width:900px){.cols{grid-template-columns:1fr}}
.kv{display:grid;grid-template-columns:130px 1fr;gap:8px 12px;padding:16px;font-size:13px}
.kv dt{color:var(--dim)}
.kv dd{margin:0;word-break:break-word}

.conv{border:1px solid var(--line);border-radius:var(--radius);margin-bottom:16px;overflow:hidden;
  background:var(--panel)}
.conv-head{padding:14px 16px;background:var(--panel2);border-bottom:1px solid var(--line);
  display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.conv-body{padding:16px}
.summary{background:var(--panel2);border:1px solid var(--line);border-radius:8px;padding:14px;
  margin-bottom:16px;font-size:13px;line-height:1.6;white-space:pre-wrap}
.tabs{display:flex;gap:4px;padding:0 16px;background:var(--panel2);border-bottom:1px solid var(--line)}
.tab{padding:10px 14px;font-size:13px;color:var(--dim);cursor:pointer;border-bottom:2px solid transparent}
.tab.on{color:var(--txt);border-bottom-color:var(--accent);font-weight:600}

.msg{display:flex;gap:10px;margin-bottom:12px}
.msg .role{flex:0 0 62px;font-size:11px;font-weight:700;padding-top:8px;text-align:right;color:var(--faint)}
.msg .bub{flex:1;background:var(--panel2);border:1px solid var(--line);border-radius:10px;
  padding:9px 12px;font-size:13px;line-height:1.55;white-space:pre-wrap}
.msg.AGENT .bub{background:#141b2b;border-color:#1e3357}
.msg .t{flex:0 0 42px;font-size:11px;color:var(--faint);padding-top:9px;font-family:ui-monospace,monospace}
.interrupted{color:var(--warn);font-size:11px;margin-left:6px}

.analysis{font-size:12px}
.analysis pre{background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:12px;
  overflow:auto;max-height:340px;font-size:11.5px;line-height:1.5}
.loading{padding:40px;text-align:center;color:var(--dim)}

/* ---------- call recording ---------- */
.audio-row{display:flex;align-items:center;gap:12px;padding:12px 16px;
  background:var(--panel2);border-bottom:1px solid var(--line)}
.audio-row audio{flex:1;height:34px;min-width:0}
.audio-row .dl{font-size:12px;color:var(--dim);white-space:nowrap}
.audio-row .dl:hover{color:var(--accent)}
.audio-row.missing{color:var(--faint);font-size:12.5px;display:block}

/* ---------- actionable lead flags ---------- */
.flags-cell{white-space:nowrap}
.flag{display:inline-block;padding:2px 7px;border-radius:5px;font-size:10.5px;font-weight:800;
  letter-spacing:.02em;border:1px solid;white-space:nowrap}
.flag.dnc{background:#4a0f14;border-color:#b91c1c;color:#fecaca}
.flag.success{background:#0f3520;border-color:#15803d;color:#86efac}
.flag.callback{background:#0f2f45;border-color:#0369a1;color:#7dd3fc}
.flag.ni{background:#241a2e;border-color:#6b21a8;color:#d8b4fe}
.flag-grid{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));margin-bottom:24px}
.flag-card{display:block;padding:14px 16px;border-radius:var(--radius);border:1px solid;
  text-decoration:none;transition:filter .12s}
.flag-card:hover{filter:brightness(1.25);text-decoration:none}
.flag-card .fc-n{font-size:24px;font-weight:800;letter-spacing:-.5px;line-height:1.1}
.flag-card .fc-l{font-size:12px;margin-top:3px;opacity:.85}
.flag-card.dnc{background:#2c0d11;border-color:#b91c1c;color:#fecaca}
.flag-card.success{background:#0c2a19;border-color:#15803d;color:#86efac}
.flag-card.callback{background:#0c2436;border-color:#0369a1;color:#7dd3fc}
.flag-card.ni{background:#1d1526;border-color:#6b21a8;color:#d8b4fe}
.quota-bar{height:8px;background:var(--bg);border:1px solid var(--line);border-radius:99px;
  overflow:hidden;margin-top:12px}
.quota-fill{height:100%;background:var(--accent);border-radius:99px;transition:width .3s}
.quota-fill.warm{background:var(--warn)}
.quota-fill.hot{background:var(--bad)}

/* Wide lead tables must scroll rather than be clipped by .panel's overflow:hidden
   (an agent on a phone could not reach the Email / Activity columns at all). */
.tscroll{overflow-x:auto;-webkit-overflow-scrolling:touch}
.tscroll table{min-width:760px}

/* Visible keyboard focus — there was none, so tabbing through the portal gave
   no indication of where you were. */
a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,.tab:focus-visible{
  outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}